← Back to website

Privacy Policy

Last updated: 28 May 2026

At CrispyNest, we take your privacy seriously. This policy explains how we collect, use and protect your personal information when you use our website at crispynest.co.uk or place an order with us.

1. Who We Are

CrispyNest is a restaurant based at 19 The Parade, Swindon, SN1 1BB, United Kingdom. You can contact us at hello@crispynest.co.uk or by calling +44 7344 995047.

2. What Information We Collect

When you place an order or contact us, we may collect:

• Your name
• Phone number
• Delivery address
• Email address
• Order details and payment information (processed securely by Stripe — we never store your card details)
• IP address and browser information (collected automatically)

3. How We Use Your Information

We use your information to:

• Process and fulfil your order
• Contact you about your order
• Arrange delivery via Uber Direct
• Improve our website and services
• Comply with legal obligations

We will never sell your personal data to third parties or use it for marketing without your explicit consent.

4. Payment Processing

All payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment provider. CrispyNest never stores, sees or has access to your full card details. For more information on how Stripe handles your data, visit stripe.com/gb/privacy.

5. Delivery Partners

For delivery orders, we share the following information with Uber Direct (operated by Uber B.V.) solely for the purpose of completing your delivery:

• Your name and phone number
• Your delivery address
• A description of the items being delivered
• The order reference number

Uber Direct uses your phone number to send you an SMS with a real-time delivery tracking link and to allow the driver to contact you if needed. We do not share your email address or payment details with Uber Direct.

The legal basis for this data sharing is the performance of a contract — it is necessary to fulfil your delivery order. Uber Direct's own privacy policy governs their handling of your data. Visit privacy.uber.com for full details.

If you place a collection order, no data is shared with Uber Direct.

6. Cookies

Our website uses essential cookies to make the site work properly (such as remembering your cart). We also use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

7. How Long We Keep Your Data

We retain your order information for up to 7 years as required by UK tax law. Other personal data is deleted after 2 years of inactivity.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, contact us at hello@crispynest.co.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data. Our website uses HTTPS encryption and we work only with trusted, industry-standard payment and delivery providers.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: hello@crispynest.co.uk
• Phone: +44 7344 995047
• Address: 19 The Parade, Swindon, SN1 1BB, United Kingdom